If you happen to find a defect with a product within the first year of ownership, please do not hesitate to contact us. Although we are unable to perform repairs here at Dave's Boot Shop, we work with our brands' original manufactures to provide warranty support. Please call us or email us to initiate a warranty claim.
In come cases, Dave's Boot Shop may need to send your product back to the original manufacturer. In this instance, once the factory receives the item and determines it is defective, we will issue you a refund.
If you unfortunately no longer have your itemized receipt for the defective product, there is a $25 charge to process the exchange and the defective item will be issued its current in-store retail price.
We can replace defective footwear one time only. If a defective return is a replacement for an identical previous defective shoe or identical earlier returned shoe, please do contact the manufacturer to help you through the claim.
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